Shipping policy

Policy clear states that a reading is recorded and sent out on the same day that it is scheduled for. The policy also states that if a client fails to receive their reading by the dates reference in their original confirmation email that I will re-attempt to send the reading up to three times before I issue a refund and it also states that each resend can take up to 72 hours additionally. In this case, the customer purchased her reading on 6/3, I was fully booked for the week so I scheduled her for my next available spot which was 6/10, with the latest receive date being 6/13 by 11: 59 PM. The customer did not reach out to me until 6/15 to let me know she did not receive her reading in which I then resent her reading via email on 6/15, latest receive date would’ve been 6/18. She emailed me on the 17th and let me know that she still hadn’t received it and I told her to give it until 6/18 as that would be a full 72 hours and in that time I did re-attempt the second email resend, which would have brought us to 6/20. The customer did not receive either of the email resends, which leads me to my last resort of splitting the reading up and sending it via text message. She notified me on 6/20 that she had not received it and I started the process to resend my final attempt via text message once I received her email on 6/21. As mentioned previously, the text message process can take 72 hours plus a few additional hours in some cases and the customer received her reading late Wednesday/early Thursday shortly after midnight as of 6/24–6/25. With this timeline, that is also stated on my website, the customer received her reading with the third attempted resend. The customer did not have patience during the process and failed to read the booking and refund policy prior to purchasing. The customer did confirm early that morning that she received her reading and would get back to me with feedback because it was overwhelming. This is a virtual service. I do send my readings as audio files with pictures so this isn’t a product that is shipped out. See additional documentation for confirmation that she received her reading. Additionally, I was even nice enough to give her 35 extra minutes in her reading as she purchased a 60 minute reading and her reading was an hour and 36 minutes.